FREQUENTLY ASKED QUESTIONS

Microsoft Client Access License Common Questions

CAL requirements

Frequently asked questions about Microsoft product licensing

The following questions are related to product licensing under Microsoft Volume Licensing agreements unless otherwise noted. Licensing information for retail (FPP) or original equipment manufacturer (OEM) products can be found in the Software License Agreement terms for those products. If you need more information or your question is not covered here, please contact your Microsoft reseller or your regionalMicrosoft customer support center.

Upgrade license

  • What is a “Volume Licensing Upgrade License” for the Windows operating system for PCs?
    Microsoft Volume Licensing programs do not offer Windows desktop operating system licenses; Volume Licensing provides only Windows upgrade licenses. Before you are eligible to acquire an upgrade license for the Windows desktop PC operating system through Microsoft Volume Licensing programs, you must first have licensed and installed a qualified full desktop operating system on your device.

Access by multiple users/devices